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Shipping Policy

 PLEASE BE ADVISED WE DO SHIP ORDERS CLOSER TO THE SHORTER TIME FRAME GIVEN, BUT IT CAN NOT BE GAURANTEED WHICH IS WHY WE'D LIKE TO BE AS TRANSPARENT AS POSSIBLE WITH SHIPPING EXPECTATIONS. WE VALUE YOU XCLUS SWEETIES AND THANK YOU FOR INDULGING IN A TREAT.

How long does it take extensions, lace wigs & ready to ship wigs to ship?

  • Treats will ONLY ship Monday-Friday 8am-3pm PST, EXCEPT holidays
  • Once your order is placed you will receive an order confirmation
  • All orders have a 48 hour payment processing time
  • Once your payment is processed the order will ship within 7-10 business days due to the COVID pandemic
  • Note: Once things normalize the shipping time frame will decrease and be updated on this site
  • Once your shipping label is created you will receive an email update
  • Once your treat ships you will receive your tracking information via email or text
  • Your order will arrive to you 3-5 business days after its shipped
  • Shipping Example: You order hair on Monday September 20th, 2021 9am PST, the payment will be processed by Wednesday August 22nd, 2021 9am PST. The order will be prepared to ship between October 1st, 2021 through October 6th, 2021. These dates DO NOT INCLUDE weekends, keep in mind shipping is Monday through Friday ONLY. Your order is now packaged and ready to ship by October 6th, 2021. Your shipping label will be printed, you will receive and email update at this time. Your order is now ready to ship and you will receive your tracking information on this day 10/06/2021. Your order is expected to arrive to you no later than Wednesday October 13th, 2021 by the end of the day.
  • Note: Once the hair temples and Indian, Indonesian, and Cambodian factories go back to normal shipping the shipping time will be MUCH shorter
  • Shipping on all domestic orders are FREE
  • Worldwide shipping is available, but shipping rates do apply outside of the U.S.

How does shipping work for pre orders and custom wig orders?

  • Pre Orders and custom wigs will ONLY ship Monday-Friday 8am-3pm PST, EXCEPT holidays
  • Once your order is placed you will receive an order confirmation
  • All orders have a 48 hour payment processing time
  • Once your payment is processed and your head measurements are received the unit will began construction. 
  • Pre Orders are to be treated like custom orders each unit is made to fit your head, only the style of the unit is not customized but selected from the collections available in our store. 
  • Custom wigs are 100% customized to your desire including but not limited to head measurements, color, length, texture, etc.
  • Please refer to our IG @xclusxperienceinc to learn how to properly take your head measurements.
  • Pre Orders & Custom wigs will take 7-21 business days to be constructed and will ship once construction is complete.
  • Once your shipping label is created you will receive an email update
  • Once your treat ships you will receive your tracking information via email or text
  • Your order will arrive to you 3-5 business days after it's shipped
  • Shipping Example: You order your wig and send in your head measurements on Monday September 20th, 2021 9am PST, the payment will be processed by Wednesday August 22nd, 2021 9am PST. The order will be prepared to ship between October 1st, 2021 through October 21st, 2021. These dates DO NOT INCLUDE weekends, keep in mind shipping is Monday through Friday ONLY. Your order is now packaged and ready to ship by October 21st, 2021. Your shipping label will be printed, you will receive and email update at this time. Your order is now ready to ship and you will receive your tracking information on this day 10/21/2021. Your order is expected to arrive to you no later than Tuesday October 28th, 2021 by the end of the day.

How long does it take to ship lashes, lash accessories, hair products, and hair accessories?

  • Treats are ONLY shipped Monday-Friday from 8am PST to 3pm PST, EXCEPT holidays
  • Once your order is placed you will receive an order confirmation
  • All orders have a 48 hour payment processing time
  • Once your payment is processed your order will be shipped within 1-3 business days
  • Once your shipping label is created you will receive an email update
  • Once your treat ships you will receive your tracking information via email or text
  • Your order will arrive to you 2-5 business days after its shipped
  • Shipping Example: You place your order on Monday September 20th, 2021 9am PST, the payment will be processed by Wednesday September 22nd, 2021, and will ship by Monday September 27th, 2021. Your treat is expected to arrive to you by Monday October 4th, 2021. 

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