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FAQs

 

IF YOU HAVE ANY QUESTIONS THAT ARE  NOT ANSWERED HERE, PLEASE FEEL FREE TO CONTACT MY CUSTOMER SUPPORT EMAIL, CHAT BOX, OR TEXT WITH SERIOUS INQUIRIES ONLY

Is there a minimum order amount to use Sezzle, Shop Pay, Affirm, or Klarna at checkout?

  • Yes, my Xclus Sweeties the order must be $30.
  • PLEASE NOTE: You are subject to approval per the payment processor.
Does Sezzle, Shop pay, & Affirm base the payment plan off of my credit, or add interest?
  • The payment plan is through a third party company that does not charge interest or check your credit.
Does Klarna base the payment plan off of my credit?
  •  The payment plan is through a third party company that may require your social and you are subject to approval.
What happens if I miss a payment during the duration of my payment plan?
If I decide to purchase through the payment plan option, will I have to wait until I’ve fulfilled the entire payment for my hair to ship?
  • Not at all! Your treats will ship as if you purchased the hair right out. Please refer to my shipping policy for further details on shipping. You will have an agreement with the third party and it is your obligation to pay the products off through the third party although you’ve received your shipment.
Do you have a physical storefront location?
  • I am an online only company for the time being. I do offer delivery to my mommas in the Las Vegas area.
Do you offer wholesale?
Do you offer expedited shipping?
  • Due to COVID at this time I have refrained from offering expedited shipping, but will update my site once the option becomes available 
How many bundles do I need to get a sew in or make a full wig?
  • How many bundles do I need?
  • I recommend:
  • 10”-16"  two or more bundles
  • 18”-22" three or more bundles 
  • 24”-30" four or more bundles
  • 32” or longer 5 or more bundles 

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